Thank you for ordering on AbeBooks.co.uk. Once you have placed your order, we notify the bookseller. The bookseller will then update the order online or contact you via email if you are paying via a method other than credit card. When the order is updated to “Shipped” or “Availability Confirmed”, or if it is cancelled, we will notify you via email. However, we also suggest that you track your order online via your AbeBooks account.
To Track Your Orders:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [View My Orders] under My Orders on your Members Menu
For your reference, we have provided the definitions of the different statuses displayed with orders:
Ordered - an email request has been sent to the Bookseller on your behalf to order the book
Availability Confirmed - the bookseller has confirmed your order and will ship it upon processing or receipt of payment; the status of this order will not change to "Shipped". If payment details need to be arranged, the bookseller will contact you.
Shipped - the book has been shipped to you
Cancelled - you or the bookseller has cancelled the order
Item Unavailable - the book was no longer available when the Bookseller received your order
For further details about your order, please contact the bookseller:
3. Click the [Item details] button located to the right of the item
4. Click the [Ask a Question] button
5. On the Book Inquiry page:
• Ensure your email address in the From text box is correct
• Enter the subject of your inquiry
• Type your question to the bookseller
6. Click the [Inquire About This Book] button
Your enquiry is then sent via email to the bookseller on your behalf, and a copy is saved in your AbeBooks online account.
