If you feel that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order:
- [Sign On] to your AbeBooks.co.uk account
- Select [View My Orders] under My Orders on your Members Menu
- Click the [Item details] button located to the right of the item
The item details will show you the estimated delivery date. If the estimated delivery date has past, please contact the bookseller.
To contact the bookseller once you are signed onto your account:
- Click [View My Orders] under My Orders on your Members Menu
- Find the book in question and then click [Item Details]
- Click [Ask the Bookseller a Question] to enquire. AbeBooks will also have a copy of your enquiry
AbeBooks does not own the books, therefore only the bookseller can provide you with tracking information or further details.
If it is 7 days past the estimated delivery date, and the bookseller has not provided tracking information, you can initiate a refund.
To request a refund for a book that has not arrived
If it is 7 day past the estimated delivery date, you can initiate a refund for 'Item did not arrive'. In your account click [View My Orders] and then select [Item details] for the order that has not arrived. You can then click on [Request to Return a Book].
Select a reason for the return from the drop-down list and add any additional comments. These comments are displayed to the bookseller.
Once you have added your comments click [Initiate Return/Refund] and then confirm.
Both you and the bookseller will receive confirmation via email that your refund has been initiated. Should the bookseller not be able to provide you with a replacement copy or tracking information within 7 days the refund will be processed automatically.
Should you wish to cancel your refund request, this can be done within 7 days of initiating it. Sign on to your account and follow the above instructions on initiating your refund to cancel your refund.
If you find that the link [Request to Return a Book] is no longer available it is most probably due to the fact that the returns period of 7 to 30 days has passed. If this date has passed we kindly ask that you contact the bookseller. The bookseller can still process a refund for you.
To contact the bookseller once you are signed onto your account:
- Click [View My Orders] under My Orders on your Members Menu
- Find the book in question and then click [Item Details]
- Click [Ask the Bookseller a Question] to enquire. AbeBooks will also have a copy of your enquiry
Please note, however that the bookseller is not obliged to process a refund for any order that is outside the 30 day refund period and we are not authorised to process a refund at that stage without permission from the bookseller.
If you have paid the bookseller directly via debit card or PayPal you may wish to contact your bank/PayPal to dispute the payment.
If you have paid via credit card, please contact us if the bookseller does not reply or resolve the issue for you.
Tip: Always check the estimated delivery date. If after 7 days the book has not arrived you can then request a refund for the order in your account. You may wish to check with your local post office to see if delivery has been attempted within the 7 day period prior to initiating a refund.
For more information on returns and refunds please click here.
