I cannot find some of my orders on my tracking page.
If you are unable to view some of your orders on your Order Tracking Page, it is possible you will need to change the amount of orders that are being shown. The default is for it to show 10 results at a time. Changing the Orders per page to show 25 or 50 orders can assist in locating an order.
Additionally, if you know the Sales Order Number (provided in the email confirmation) of an order, you can enter this at the top to see the items included in that order only.
For further information regarding the order tracking page, click here.
I have not received my Email Confirmation for my order.
If you do not receive an email confirmation after placing your order, there are several things you can do.
Occasionally, automated emails are filtered by your email provider into your SPAM/Junk folder. You may wish to check your SPAM/Junk folder to see if email is there.
AbeBooks email confirmations are stored in your account for up to 30 days and other AbeBooks emails are stored for up to 90 days. You can always check emails we have sent to. To do this simply:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [View My Email]
Here you can view all emails that AbeBooks have sent. You can check a date range or search for emails with a specific word in the subject line. You can also see how much longer the email will be stored in your account.
To check if an order has been placed successfully, check your Order Tracking Page. For further information regarding your order tracking page, click here.
The book price/shipping rate changed when I placed the item in my basket. If you notice that the item price or the shipping rate change when placing an item into your shopping basket, this is because the bookseller recently updated the price or shipping rate and the changes have not yet been completely updated on the search results. Please be assured that all prices reflected in the shopping basket are the correct and current price.
I cannot proceed to the checkout; I am stuck in a loop.
If you find that when you try to place your order, the page keeps looping back to your shopping basket, this can be caused by your firewall or security software.
To resolve this:
· Add AbeBooks as an exception to your firewall
· Ensure that your browser is set to accept our secure pages
Instructions for the above depend on your operating system and your software.
Alternatively, you could use a different computer to sign on to your account and place your order.
