Welcome to the AbeBooks Resolution Centre where you can find detailed help on how to resolve any issue that may occur.
We always encourage our buyers and member booksellers to communicate with each other when there's an issue with an order. If you've already attempted to contact the bookseller but did not receive a reply or a resolution to the issue, the information below will guide you through the next steps.
Preorder Enquiries
AbeBooks member booksellers are expected to answer all enquiries within 2 business days. If you have contacted a bookseller and have not received a response, it may be that the bookseller is dealing with a large number of enquiries or that they are away from their store and are unable to answer. You may wish to try again or even contact an alternative bookseller. If you have sent numerous enquiries but still not received a response, you can contact us and we will follow up with the bookseller on your behalf.
I would like to cancel my order
You can cancel your order before the bookseller has indicated to us that the book has been shipped. If the status of the order is "Shipped" or "Availability Confirmed" you will no longer be able to cancel the order via your AbeBooks account. You may wish to contact the bookseller directly, as it may be possible to stop the shipment of your order.
My order has not arrived
If you feel that your order should have already arrived, you can check the estimated delivery date of your order through the order tracking feature in your account. You can also contact the bookseller to enquire about the shipment date and to see if tracking information can be provided. If you do not receive a response from the bookseller, you can request a refund for the missing item between 7 and 30 days after the estimated delivery date.
I have received my order but…
If your order has been received damaged, incorrectly described or is the incorrect item altogether, it may be that the bookseller can send a replacement copy to you or that a partial refund may be offered. If a resolution cannot be agreed upon or you do not receive a response, you can initiate a return through your AbeBooks account and send the book back to the seller for a full refund.
I have changed my mind and would like to return my order
To return your order, please await delivery and then initiate a return through your AbeBooks account. Please return the book promptly and in the same condition as it was sent to you. A return can be initiated through your AbeBooks account up to 30 days after the estimated delivery date.
If all else fails and you still cannot find a resolution to your issue, you may wish to view our FAQ’s. Alternatively, you can contact us and we will be happy to assist you.
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