AbeBooks is a global online marketplace for thousands of booksellers worldwide; we do not own books ourselves but we do provide booksellers and book buyers the means to interact with each other. AbeBooks makes it simple and safe to find and buy-or list and sell-new, used, rare, and out-of-print books online. Book buyers love the variety of over 110 million books offered by thousands of booksellers worldwide. This great selection delivers value for all: readers find bestsellers, collectors find rare books, students find textbooks, and treasure hunters find those books they have long been hunting for. By creating a secure and easy-to-search database and maintaining high standards, AbeBooks has established a dynamic online marketplace for books, and a community that booklovers return to, again and again.
To use the wide range of options we offer, it is necessary to complete a one-time registration and open a free buyer account. Simply click here and fill in all the details under "Create a New Account".
To use the wide range of options our platform has, it is necessary to complete a one-time registration to open a free account.
To register simply click on the [Sign On] symbol above the red bar on AbeBooks.co.uk and fill in the details under New Account.
Upon successfully registering you will receive a welcome message and you will be able to access your account at any time using your email address and password.
To use the many features of AbeBooks it is necessary to open a free account.
By saving your personal details, such as your shipping address in your account, we can ensure that your orders reach you safely. Via your free AbeBooks account you will have the option to view and track your orders. You can also use your AbeBooks account to contact AbeBooks member booksellers regarding your orders. The shopping basket offers you a ‘Save for Later’ feature whereby you can create a wish list of the books you would like to order at a later date.
Should you not be able to locate the book you are looking for, you can place a Want. Leave the description of the book that you are looking for in your account on AbeBooks and we will contact you when a bookseller offers a book that matches your description.
In order to change the email address your account is registered under, simply follow the instructions below:
1. [Sign On] to your AbeBooks.co.uk account 4. Be sure to click [Update Details] to submit your changes
2. Click [My Account Information] under My Information on your Members Menu
3. Enter your new email address in the fields marked with asterisks
To change your AbeBooks password once signed on:
1. Click [Change My Password] under My Information on your Members Menu
2. Enter your current password, new password, and password hint
3. Click the [Update] button
You will then see a check mark on the page along with a confirmation indicating "Your password has been changed. You can now sign on to our Website with your new password."
Your AbeBooks account allows you to save and update multiple shipping addresses. If you would like to change your shipping address you can use the instructions provided below.
To change your saved shipping address:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [My Address Book] under My Information on your Members Menu
3. Make the changes you require
4. Be sure to click [Save Changes] at the bottom of the page to submit your changes
You may also change the shipping address for an individual order. During the checkout you will be automatically provided with your saved default shipping address (if you previously saved it in your account).
To change your shipping address during checkout:
1. Enter your payment details and click [Save & Continue]
2. Click [Edit] next to the shipping address
3. Enter the new address and click [Save Changes]*
4. The page will refresh and your new address will be displayed
5. Click [Use this Address]
6. You will then see your Order Summary Page, please check your new shipping details and select [Place Order Now] to complete your order
You will be redirected to a page thanking you for your order and an email confirming that your order has been successfully placed will be sent to you.
*If you have addresses stored you may simply click on [Use this Address]
To delete an address during checkout:
1. Follow steps 1 and 2 above
2. Click [Use this as my default shipping address]
3. Click the [Back Button]
4. Now you see the new address associated with your order
5. Click on [Edit] again
6. Here you can click [Delete] next to any addresses that you wish to delete
We are pleased to inform you that purchases made via AbeBooks can be shipped to overseas military bases. Please use the format below to enter your/the recipient’s military address to ensure delivery:
Full name: Service Number, Rank, Name
Address line 1: Company/Unit
Address line 2: Regiment
Town/City: Military Postal Prefix (E.g. APO/FPO/BFPO)
State/Province: For US Personnel enter 2 letter Zip code prefix (E.g AE/AP)
Postcode: Military Postal Number
Country: Home Country*
Phone number: If you cannot provide a telephone number please enter N/A.
*Do not include the country or the base camp’s city, as you will initially incur international shipping charges. Additionally your package might be routed through the host country’s mail system causing delayed delivery.
You are able to store multiple credit cards on our secure server for use when you place an order on AbeBooks. You can also update or delete your credit cards as the details expire or change.
Adding a New Credit Card:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [Manage My Credit Cards] under My Information on your Members Menu
3. Choose a “New” card type from the 'Select Credit Card' drop-down menu
4. Enter your credit card details and click [Save Changes]
Updating the Expiry Date or Card Description:
1. Select your saved card from the 'Select Credit Card' drop-down menu
2. Type the new card description or choose the new expiry date
3. Then click [Save Changes]
Updating the Card Number or Cardholder Name:
For security reasons, please update your card number or the cardholder name by deleting the saved card and entering it as a new card.
Deleting a Credit Card:
1. Select your saved card from the 'Select Credit Card' drop-down menu
2. Click the [Delete Credit Card] button to remove the card
Quick-Search: Our quick-search facility, located on AbeBooks.co.uk, allows you to search for books by simply entering either the author, title, keyword and/or the ISBN.
Advanced Search: AbeBooks offers an advanced search feature to help you find the book you are looking for by allowing you to enter more detailed information. Please note that entering too much search information at one time may return fewer or no results. It is therefore recommended that you build your search slowly, adding or changing the criteria as you go.
To use the Advanced Search:
1. Click [Advanced Search] in the red banner at the top of the page
2. Enter the search criteria you want to use and click [Find Book]
3. To do a second search with different criteria, click [More Search Options]
If the list of books in a category is large, you can narrow the search results by using search attributes or you can view our searching tips by clicking [More Search Options].
Search Criteria: The information you enter in the various search fields will help you narrow your search.
Search Preferences: You are able to adjust your search preferences for your Advanced Search page when you are signed on to your AbeBooks account. You can adjust the following:
· Turn on/off Boolean Searches
· Select which country you wish to purchase your books from
· Choose how to sort the results
· Adjust how many results are displayed on each page
Boolean Searching: Boolean searches use operators to perform more specific queries. Using “and”, “or”, and “not” allows you to refine the search by adding or removing specific terms. To turn on the Boolean search select [On] next to Boolean Search in the advanced search box.
Examples of Boolean Searching:
1. Query: I am looking for books about war.
Boolean logic: OR
Keyword search: war or military
2. Query: I am looking for a book about cats and painting.
Boolean logic: AND
Keyword search: cats and painting
3. Query: I'm looking for books by the author King, but not Stephen King.
Boolean logic: NOT
Author search: King not Stephen
Searching the Books of a Specific Bookseller Occasionally, you may wish to purchase books from a specific bookseller or from booksellers in a specific location. There are several ways you can search for a bookseller: - Click [Booksellers] in the red banner at the top of the page a. If you know the bookshop’s name, simply click the letter that their name begins with. Or b. In the Name field type a portion of or the full bookshop’s name and click [Search]. Or c. Select a Country from the drop-down menu and, if desired, further refine your search by selecting a Location from the drop-down list and click [Search]. Once you have found a bookseller whose inventory you would like to search, click [Search their Books] or [Browse their Books]. Potential Search Terms Errors: The Bookstore Search will accept hyphens, -, or a pipe delimiters, |, between search terms. However, if either is used with no following term, you will receive an error message. For example: Bob Smith - Books is an acceptable search query. Bob Smith - will return an error message. Bob Smith | Books is an acceptable search query. Bob Smith | will return an error message.
AbeBooks Search Tip:
When searching on AbeBooks you may find International Editions. These books are printed outside of the USA and are referred to as "International Editions" or "Low price editions". The content is the same as the normal editions; however, the quality of the book may be lower. If you would like more information about a book, you can contact the bookseller from the search results by clicking [Ask Bookseller a Question].
View the AbeBooks Glossary for other terms used to describe books.
You can find books on a common topic by browsing the AbeBooks' subjects.
A list of popular categories is displayed in the Browse section of the homepage.
You can also click [Browse] in the red banner at the top of the homepage to view a list of Subjects.
To find books on a common topic:
1. Click [Browse] in the red banner or [Browse All Subjects] in the Browse Column
2. Click a category heading to show a list of topics, and then click a topic to show a list of books
3. Click a category topic to show a list of books
Note:
* If the list of books in a category is large, you can narrow the search results by sorting or refining the search.
AbeBooks provides an online marketplace for booksellers and book buyers and the means for them to interact with each other. We do not actually own books ourselves. We encourage buyers and sellers to communicate with each other.
If you have specific questions about a book that is listed online you will need to contact the bookseller directly.
To contact a bookseller simply:
1. Click on the [Ask Bookseller a Question] link in the search results
2. Enter your inquiry and click [Send Question]
You will be sent an email confirmation of your inquiry. AbeBooks will also retain a copy.
To obtain additional information about a bookseller:
1. Click the [Bookseller & Payment Information] link in the search results
2. On the right of the screen you are also presented with links to:
• Search this specific seller’s inventory
• Browse the seller’s inventory
• Ask the bookseller a question
• View the Bookseller’s homepage
On AbeBooks, our Bookseller Ratings are not calculated from positive and negative feedback left by buyers. Instead, our Bookseller Ratings are calculated by the fulfillment rate of the bookseller’s orders. This helps you decide which bookseller you would like to order from.
The Bookseller Rating is visible next to each book offer in the search results and appears as star rating from 1 to 5. The number of stars given is based on the percentage of orders that the bookseller fulfills. Fulfilled orders are those that are not cancelled and not returned to the bookseller.
If you click on the stars next to a book offer you will see the Ratings History for that bookseller.
To view further information about the bookseller click on [Bookseller & Payment Information] then click on [Ratings History].
Unfortunately, our system does not allow for individual feedback to be left for a seller. However, you are welcome to contact the bookseller directly to leave feedback.
If you encounter an issue, you may Contact Us and we will be happy to help!
To contact a bookseller to leave feedback:
1. Click [Your Orders]
2. Click [Track Your Purchases]
3. Click [Item details] located to the right of the item
4. Click the [Ask a Question] button
5. Enter the subject of your inquiry
• Type your question to the bookseller
6. Click the [Inquire About This Book] button
AbeBooks gives you the opportunity to add a "Want" when you cannot find books you are searching for. You can add your Wants to the AbeBooks system if you do a search, but the results do not meet your requirements. Everyday, we compare all of the Wants against books that were added to the website that day. If a match is found, we email you directly to let you know that the book is now available. The note will contain the book details, as well as the seller's name, terms of sale and address so you can contact them. If you purchase a book from your want matches, your want will continue to be matched until you delete it.
To add a want from the Search screen: 1. Complete a search for the book you are looking for To add a want from your account: 1. [Sign On] to your AbeBooks.co.uk account 2. Click [List and Maintain My Wants] 3. Then click [Add new wants to your want inventory] Note: Book buyers can have up to 500 wants.
2. Click [Create a Want] in the column on the right hand side of the page
3. Type the details of your Want in the appropriate fields and click [Add Want]
4. Enter your search criteria and click [Add Want]
The step-by-step instructions will allow you to place your order using our secure shopping basket:
1. Once you have located the book that you would like to purchase, click
from the search results page
2. To purchase the book click
3. Select a payment method and click
4. After you have selected a payment method you will be asked to enter your shipping address
Tip: Tick the option "Make this my preferred shipping address" to ensure that you do not have to re-enter your shipping address again for future purchases.
5. You will be now presented with your order summary. Please check the details carefully. If you would like to update either the shipping address or the payment type simply click
next to the information you would like to edit. If you would like to change the shipping speed this can be done from the drop down menu
Tip: If you would like to remove an item at this stage, please click the
icon at the top right of the page.
6. To place your order select
You will be redirected to a page thanking you for your order and an email confirming that your order has been successfully placed will be sent to you
Note: When placing an order, using a credit card you are not automatically charged. Instead, your details are stored on our secure server until the bookseller processes your order; this is a maximum of 4 days. Please be assured that your card details are not shared with anyone else.
When the bookseller updates your order and marks it as Shipped, then your credit card is charged. Each bookseller’s portion of an order is charged separately so there can be multiple transactions for one order depending on how many booksellers you are ordering from.
Redeeming your Coupon
You can use a coupon code that has been provided to you to save on your purchase via AbeBooks.co.uk. Using your coupon is easy!
1. Once you have all your books added to your shopping basket, click the [basket] link at the top right of the page
2. Verify the title, price, and quantity are correct for each item
3. Select your preferred Shipping Speed from the drop-down menus below each item
4. Enter your coupon code in the [Have a coupon code?] box located at the bottom of the screen and click [Update]
Ensuring your coupon has been applied: Once you have entered your coupon code, you will see the savings applied to your order below the order total.
5. [Proceed to Checkout] and place your order following from Step 3 above!
IMPORTANT NOTE: On the Order Summary screen, you will be given the opportunity to verify your order details, including whether or not your coupon discount has been applied to your order total. If you do not see your coupon discount applied on this page, do not click the [Place Order Now] button - instead, go back and enter your coupon code again by clicking the [basket] link at the top right of the page.
As you shop, please keep this important information in mind:
· Purchases must be made via AbeBooks.co.uk
· Acceptable payment methods for coupon discounts are Visa, MasterCard, American Express & JCB.
· Coupons are applicable to the book cost only; the discount cannot be applied to shipping costs.
· Due to legal restrictions in some countries, certain items may not be eligible for coupon discounts.
· Read our Coupon Terms and Conditions
You can pay for any order on AbeBooks using the following cards:
Visa - MasterCard - American Express - JCB
In addition to the above cards, each individual bookseller lists other payment methods they can accept. Once you have found the book you are searching for, you can view the bookseller's accepted payment methods by clicking on the bookseller’s name in the search results page.
Please be assured our credit card server is completely secure and your credit card number is deleted once your payment has been processed, unless you have stored it on your account. If you are not comfortable using a credit card online, please use one of the bookseller's other acceptable payment methods. Many of our booksellers accept cheque, invoice or money order, and you are able to select any of these payment options from the booksellers who accept them
PayPal Orders:
You may wish to use PayPal to pay for an order. Once you have ordered from a bookseller who accepts PayPal, the bookseller should then contact you with their PayPal details. PayPal is not integrated into the AbeBooks system, so once you have the bookseller’s details, you will need to make the payment through your PayPal account.
Alternatively, you may wish to contact the bookseller directly and ask them to give you the details necessary for making the payment. To contact the bookseller once you are signed onto your AbeBooks account:
1. Click [View My Orders] under My Orders on your Members Menu 2. Find the book in question and then click [Item Details]
3. Click [Ask the bookseller a question] to enquire. AbeBooks will also have a copy of your enquiry
Please do pay using the payment method which best suits you. However, if you pay using one of the above cards, AbeBooks can assist you more quickly in obtaining a refund if the book is lost in the post.
On AbeBooks you may wish to place an order and have it shipped to a third party as a gift. To send an order to an alternative shipping address simply follow the step-by-step instructions below:
1. Once you have located the book that you would like to purchase, click [Add to Basket] from the search results page
2. To purchase the book click [Proceed to Checkout]
3. Select a payment method and click [Save and Continue]
4. After you have selected a payment method you will be asked to enter your shipping address
5. You will be now presented with your order summary. Please check the details carefully. If you would like to update either the shipping address or the payment type simply click [Edit] next to the information you would like to edit. If you would like to change the shipping speed this can be done from the drop down menu
6. To place your order select [Place Order now]
You will be redirected to a page thanking you for your order and an email confirming that your order has been successfully placed will be sent to you.
Note: This information is also helpful if you wish to place an order whereby you need to use a different billing and shipping address. Follow the steps above to have your book shipped to you at a different location to your billing address.
We understand that you may need an invoice or statement for your order. The email confirming that the bookseller has processed the order is stored in your account under [View My Emails]. As the bookseller is your legal trading partner AbeBooks can only provide you with this email confirmation.
Tip: When you place the order, there is an option to enter the special instructions, state here that you would like to receive an invoice with the book when it is shipped to you.
If you have already received your book and need an invoice please contact the bookseller directly. To contact the bookseller from your AbeBooks account:
1. Click [View My Orders] under My Orders on your Members Menu
2. Then click the [Item Details] button located to the right of the item
3. Click the [Ask a Question] button
4. On the Book Inquiry page:
• Ensure your email address in the From text box is correct
• Enter the subject of your inquiry
• Type your question to the bookseller
5. Click the [Inquire About This Book] An email is sent to the bookseller on your behalf, and a copy is saved in your AbeBooks account.
AbeBooks bookseller members listing on our site set their own shipping rates and times. These rates will vary depending on the location of the bookseller in relation to the buyer, the method of shipping the bookseller uses and whether handling charges are included with the shipping rates.
To view a bookseller’s shipping rates select [Rates & Speeds] from the search results page. If you have specific questions about a book, please contact the bookseller directly.
To contact a bookseller:
1. Click on the [Ask Bookseller a Question] link in the search results
2. Enter your inquiry and click [Send Question]
You will be sent an email confirmation of your inquiry. AbeBooks will also retain a copy.
The bookseller will receive your question and reply to you via email.
To obtain additional information about a bookseller:
1. Click the [Bookseller & Payment Information] link in the search results
2. On the right of the screen you are also presented with links to:
• Search this specific seller’s inventory
• Browse the seller’s inventory
• Ask the bookseller a question
• View the Bookseller’s homepage
Extra Shipping Requests
Occasionally a bookseller may find that the shipping fee quoted on AbeBooks will not cover the costs of shipping your order to you. This may be for a number of reasons; the item may be heavy and cost more to ship, the seller may need to insure the book if it is expensive.
This is subject to your agreement, if the seller requests extra shipping we will notify you via email. You can accept or reject the extra shipping costs by clicking on the link in the email, alternatively you can accept/reject via your AbeBooks account. To do so:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [View My Orders] under My Orders on your Members Menu
3. Follow the link [Click here to update the extra charges]
We will then let the bookseller know your decision. If you accept the charges the bookseller will process the order which will charge your credit card once for the full amount (amount you agreed to originally plus the charges). Then the seller will ship the book to you.
If you reject the extra shipping we let the bookseller know, they can either accept the order and make a loss on the postage or cancel the order. As soon as the seller updates the order we will again let you know via email.
Thank you for ordering on AbeBooks.co.uk. Once you have placed your order, we notify the bookseller. The bookseller will then update the order online or contact you via email if you are paying via a method other than credit card. When the order is updated to “Shipped” or “Availability Confirmed”, or if it is cancelled, we will notify you via email. However, we also suggest that you track your order online via your AbeBooks account.
To Track Your Orders:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [View My Orders] under My Orders on your Members Menu
For your reference, we have provided the definitions of the different statuses displayed with orders:
Ordered - an email request has been sent to the Bookseller on your behalf to order the book
Availability Confirmed - the bookseller has confirmed your order and will ship it upon processing or receipt of payment; the status of this order will not change to "Shipped". If payment details need to be arranged, the bookseller will contact you.
Shipped - the book has been shipped to you
Cancelled - you or the bookseller has cancelled the order
Item Unavailable - the book was no longer available when the Bookseller received your order
For further details about your order, please contact the bookseller:
3. Click the [Item details] button located to the right of the item
4. Click the [Ask a Question] button
5. On the Book Inquiry page:
• Ensure your email address in the From text box is correct
• Enter the subject of your inquiry
• Type your question to the bookseller
6. Click the [Inquire About This Book] button
Your enquiry is then sent via email to the bookseller on your behalf, and a copy is saved in your AbeBooks online account.
AbeBooks provides an online marketplace for booksellers and book buyers and the means for them to interact with each other. We do not actually own books ourselves. We encourage you to communicate with the bookseller.
If you have specific questions about a book that is listed online you will need to contact the bookseller, who will best be able to answer your questions.
To contact a bookseller from the search results:
1. Click on the [Ask Bookseller a Question] link in the search results
2. Enter your enquiry and click [Send Question]
You will be sent an email confirmation of your enquiry. AbeBooks will also retain a copy.
If you are contacting the bookseller about a book that you have already purchased, please contact the bookseller from your AbeBooks account.
To contact a bookseller from your order tracking page:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [Your Orders]
3. Then click [Track your Purchases] button located to the right of the item
4. Find the item in question and then click [Item Details]
5. Click [Ask the Bookseller a Question] to enquire
An email is sent to the bookseller on your behalf, and a copy is saved in your AbeBooks account.
Occasionally, you may need to cancel your order after you have placed it online. You can cancel your order before the bookseller has indicated that the book has been shipped.
To cancel your order:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders in your Members Menu
3. Click on the link [Item Details] next to the order that you wish to cancel
4. Here you can cancel the order. Ensure that you click [Cancel] then [Verify]
If the status is ‘Shipped’ you may be able to contact the bookseller before they ship the book. If the status of the order is ‘Shipped’ or ‘Availability Confirmed’ you will no longer be able to cancel the order via your AbeBooks account.
Tip: If the status of the order is ‘Availability Confirmed’ and you have not paid for the order the seller is unlikely to have shipped the book to you. Simply let the bookseller know that you wish to cancel.
1. Click the [Item details] button located to the right of the item
2. Click the [Ask a Question] button
3. On the Book Inquiry page:
• Ensure your email address in the From text box is correct
• Enter the subject of your inquiry
• Type your question to the bookseller
4. Click the [Inquire About This Book] button
An email is sent to the bookseller on your behalf, and a copy is saved in your AbeBooks online account.
If you feel that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Click the [Item details] button located to the right of the item
Here you can view the estimated delivery date of your order. If the order date has passed it would be wise to contact the bookseller, the bookseller can let you know exactly when the book was shipped and if tracking information is available.
If the book was sent without tracking you can request a refund from your AbeBooks account. To allow for postal delays we ask that you allow an additional 7 days after the estimated delivery date before you request your refund.
To request a refund for a book that has not arrived:
4. Click on [Request to Return a Book]
5. Select a reason for the return from the drop-down list (Item did not arrive)
6. Add any additional comments. These comments are displayed to the bookseller
7. Click [Initiate Return/Refund]
Both you and the bookseller will receive confirmation via email that your refund has been initiated. Should the bookseller not be able to provide you with a replacement copy or tracking information within 7 days the refund will be processed automatically.
Should you wish to cancel your refund request, this can be done within 7 days of initiating it. Sign on to your account and follow the above instructions to cancel your refund.
If you find that the link [Request to Return a Book] is no longer available it is most probably due to the fact that the returns period has passed. You can only request a refund up to 30 days after the estimated delivery date. If this date has passed we kindly ask that you contact the bookseller. The bookseller can still process a refund for you. If you have paid the bookseller directly via debit card or PayPal you may wish to contact your bank/PayPal to dispute the payment.
If you have paid via credit card, please contact us if the bookseller does not reply or resolve the issue for you.
Tip: Always check the estimated delivery date, after one week if the book has not arrived you can request a refund in your account. Within the 7 days, you may wish to check with your local post office to see if delivery has been attempted.
If the book that you have received is not as described, is the incorrect item or was damaged during shipping, you can return the book to the bookseller for a refund.
We suggest that you simply let the bookseller know in advance that you will be returning the book. To contact the bookseller:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Click the [Item details] button located to the right of the item
4. Click the [Ask a Question] button
5. On the Book Enquiry page; click the [Inquire About This Book] button
To initiate a return for a book:
6. In the list of orders that appears, find the book for which you would like to initiate a return and click [Item Details]. Then click [Request to Return a Book]
7. Select the appropriate reason for the return from the drop-down list
8. Add any additional comments. These comments are displayed to the bookseller then click [Initiate Return/Refund]
Tip: Please note, a refund can only be initiated up to 30 days after the estimated delivery date.
Should you wish to cancel your refund request, this can be done as long as the order has the status "Return Initiated". Simply sign on to your AbeBooks.co.uk account and follow the above instructions to cancel your refund.
When you send a book back to the bookseller, you may wish to use a trackable means of shipment. If the bookseller does not receive the book, the refund will be cancelled.
To insert tracking information on your book return:
1. Select [View My Orders] under My Orders in your Members Menu
2. In the list of orders that appears, find the book return for which you would like to insert a tracking number
3. Click [Item Details]
4. Insert the Shipping Company, Tracking number and Shipment Date in the boxes provided
5. Click [Save]
Once the bookseller receives the book back, they will update the return online and AbeBooks will refund you. If the bookseller does not update the return, you will be automatically refunded 28 days after requesting it for a national return or 77 days for an international return. If the bookseller agrees, you will be refunded the book price, the original shipping and the return shipping. The return shipping is equal to the original shipping that you paid. If the bookseller does not agree, you are refunded the book price plus the original shipping.
Our bookseller members are professional members who are more than happy to address any issues that may arise and offer the best solution.
You can request a return for any order made through AbeBooks. In fairness to the bookseller, please return the book as soon as you receive it.
To initiate a return for a book:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. In the list of orders that appears, find the book for which you would like to initiate a return and click [Item Details]. In the Item Details, click [Request to Return a Book]
4. Select reason ‘buyer does not want item’ from the drop-down list
5. Add any additional comments. These comments are displayed to the bookseller
6. Click [Initiate Return/Refund]
Please note a refund can only be initiated up to 30 days after the estimated delivery date.
Should you need to cancel the refund, this can be done as long as the order has the status "Return Initiated". Simply sign on to your AbeBooks.co.uk account and follow the above instructions to cancel your refund.
When you send a book back to the bookseller, we recommend you use a traceable means of shipment. If the bookseller does not receive the book back, the refund is cancelled. To insert tracking information on your book return:
1. Select [View My Orders] under My Orders in your Members Menu
2. In the list of orders that appears, find the book return for which you would like to insert a tracking number
3. Click [Item Details]
4. Insert the Shipping Company, Tracking number and Shipment Date in the boxes provided
5. Click [Save]
Once the bookseller receives the book back, they will update the return online and AbeBooks will refund you. If the bookseller does not update the return, you will be automatically refunded 28 days after requesting it for a national return or 77 days for an international return.
Our booksellers strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, our booksellers guarantee the condition of every book as it is described on our website.
To be eligible for a full refund of the purchase price, please be sure to initiate your return/refund through your AbeBooks account immediately after receiving the order and ship it directly to the bookseller in the same condition you received it in. Please note that a return/refund can be initiated through your AbeBooks account 30 days after the estimated delivery date.
Below you will find a table of the return/refund reasons, which also includes the amounts reimbursed for orders paid by credit/debit card processed through AbeBooks:
|
Return Reason |
Description |
Reimbursement |
|
The order did not arrive and it is more than 7 days past the estimated delivery date |
Full refund = Book price + shipping charged | |
|
You received item, but do not want it and wish to return it to the bookseller for a refund |
Full refund = Book price + shipping charged | |
|
The item arrived but was not the item you ordered; you can return it to the bookseller for a refund |
Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping | |
|
The item arrived but was damaged in the post; you can return it to the bookseller for a refund |
Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping | |
|
The item arrived but it does not match the description displayed when ordering; you can return it to the bookseller for a refund |
If seller agrees: Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping If seller disagrees: Full refund = Book price + shipping charged |
* Your return will be completed by the bookseller when the order is received back; you may wish to send the order back using a trackable service.
You will receive an automated refund notification email once your return has been completed. Your refund will be deposited back to your credit/debit card account by AbeBooks within 10 business days following the refund notification email.
Please Note: If you paid for your order via an alternative means such as PayPal, cheque or bank transfer, then the bookseller is responsible for ensuring that your money is returned to you.
We can assure you that AbeBooks is a very secure place to shop. If you are paying with a credit card, AbeBooks processes your payment. We store your credit card details on our secure server, and they are never shared with another party.
We employ SSL (Secure Socket Layer) technology to keep your credit card information safe, and use encryption to protect transmitted data. We will never pass your credit card number through email.
To ensure that all of your personal information is kept safe, it is important for you to sign off once you are finished using the website, and close down the browser window if you are on a public or shared computer.
AbeBooks respects your privacy, and recognises your concern for the way your personal information is handled and shared. We commit to ensuring your complete trust and satisfaction in the way we use your information. By using the AbeBooks websites, you are agreeing to the terms of our Privacy Policy.
AbeBooks bookseller members listing on our site set their own shipping rates and times. These rates will vary depending on the location of the bookseller in relation to you, the method of shipping the bookseller uses and whether handling charges are included with the shipping rates.
To view a bookseller’s shipping rates select [Rates & Speeds] from the search results page. If you have specific questions about a book, please contact the bookseller directly. To contact a bookseller:
1. Click on the [Ask Bookseller a Question] link in the search results
2. Enter your inquiry and click [Send Question]
You will be sent an email confirmation of your inquiry. AbeBooks will also retain a copy.
The bookseller will receive your question and reply to you via email.
To obtain additional information about a bookseller:
1. Click the [Bookseller & Payment Information] link in the search results
2. On the right of the screen you are also presented with links to:
• Search this specific bookseller’s inventory
• Browse the bookseller’s inventory
• Ask the bookseller a question
• View the bookseller’s homepage
Note: If you are in a country where internal customs fees are applied on books this fee is usually covered by the importer of the book.
We understand that you may wish to pay via a method other than credit card. We would like to explain that booksellers have the option to accept other payment methods such as cheque, bank transfer, PayPal, money order and more..
Tip: Simply click on the bookseller name to view their payment details. This can be done from the search results.
Should you choose to pay by credit card, AbeBooks accepts your payment on behalf of the bookseller. We store your credit card details on our secure server, and they are never shared with anyone.
PayPal Orders:
You may wish to use PayPal to pay for an order. Once you have ordered from a bookseller who accepts PayPal, the bookseller should then contact you with their PayPal details. PayPal is not integrated into the AbeBooks system, so once you have the bookseller’s details, you will need to make the payment through your PayPal account.
Alternatively, you may wish to contact the bookseller directly and ask them to give you the details necessary for making the payment. To contact the bookseller once you are signed onto your AbeBooks account:
1. Click [View My Orders] under My Orders on your Members Menu
2. Find the book in question and then click [Item Details]
3. Click [Ask the bookseller a question] to enquire. AbeBooks will also have a copy of your enquiry
Please do pay using the payment method which best suits you. However, if you pay via credit card, AbeBooks can assist you more quickly in obtaining a refund if the book is lost in the post.
Occasionally, you may need to cancel your order after you have placed it online. You can cancel your order before the bookseller has indicated that the book has been shipped.
To cancel your order:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Click on the link [Item Details] next to the order that you wish to cancel
4. Here you can cancel the order. Ensure that you click [Cancel] then [Verify]
If the status is ‘Shipped’ you may be able to contact the bookseller before they ship the book. If the status of the order is ‘Shipped’ or ‘Availability Confirmed’ you will no longer be able to cancel the order via your AbeBooks account.
Tip: If the status of the order is ‘Availability Confirmed’ and you have not paid for the order the seller is unlikely to have shipped the book to you. Simply let the bookseller know that you wish to cancel.
1. Click the [Item details] button located to the right of the item
2. Click the [Ask a Question] button
3. On the Book Inquiry page:
• Ensure your email address in the From text box is correct
• Enter the subject of your inquiry
• Type your question to the bookseller
4. Click the [Inquire About This Book] button
An email is sent to the bookseller on your behalf, and a copy is saved in your AbeBooks online account.
AbeBooks operates several regional websites and it necessary to sign on at the website where you originally registered your account. For example if you registered on AbeBooks.co.uk, you cannot sign on at AbeBooks.com.
Also, the email address you registered with and your password are both case-sensitive; please ensure that the CAPS LOCK is not on when you are attempting to sign on.
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If you have a firewall installed you may need to adjust the privacy control. The option for enabling web browser privacy needs to be switched off.
Occasionally, you may find that your order has been cancelled due to the reason ‘Credit Card Rejected’. We would like to kindly reassure you that this decline may be due to many reasons and is no way a reflection of your credit rating.
A credit card can be declined because:
· During the transfer of funds, there was an Internet connection problem
· Your bank or credit card company was having technical issues
· The company that processes credit cards on our behalf was having technical issues
· The credit card number or the expiry date you provided us was incorrect
· Your credit card expired
Click here to search for the book again on AbeBooks and place your order again.
After the credit card is declined for an order, the book is returned to the search results so you can place your order again. It may take us a while to make the book searchable again so please be patient.
If you find your credit card is declined we would appreciated it if you check your details and place the order again. Thank you for using AbeBooks!
If you feel that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Click the [Item details] button located to the right of the item
Here you can view the estimated delivery date of your order. If the order date has passed it would be wise to contact the bookseller, the bookseller can let you know exactly when the book was shipped and if tracking information is available.
If the book was sent without tracking you can request a refund from your AbeBooks account. To allow for postal delays we ask that you allow an additional 7 days after the estimated delivery date before you request your refund.
To request a refund for a book that has not arrived:
4. Click on [Request to Return a Book]
5. Select a reason for the return from the drop-down list (Item did not arrive)
6. Add any additional comments. These comments are displayed to the bookseller
7. Click [Initiate Return/Refund]
Both you and the bookseller will receive confirmation via email that your refund has been initiated. Should the bookseller not be able to provide you with a replacement copy or tracking information within 7 days the refund will be processed automatically.
Should you need to cancel the refund, this can be done within 7 days of initiating it. Sign on to your account and follow the above instructions to cancel your refund.
If you find that the link [Request to Return a Book] is no longer available it is most probably due to the fact that the returns period has passed. You can only request a refund up to 30 days after the estimated delivery date. If this date has passed we kindly ask that you contact the bookseller. The bookseller can still process a refund for you. If you have paid the bookseller directly via debit card or PayPal you may wish to contact your bank/PayPal to dispute the payment.
If you have paid via credit card, please contact us if the bookseller does not reply or resolve the issue for you.
Tip: Always check the estimated delivery date, after one week if the book has not arrived you can request a refund in your account. Within the 7 days, you may wish to check with your local post office to see if delivery has been attempted.
We offer you the opportunity to subscribe to one or more of the AbeBooks newsletters.
The Avid Reader Newsletter - is full of book news, site features, exclusive content, contests and more
The Avid Reader Book Club - Join our online book club to celebrate and discuss literature, and interact with hundreds of other avid readers.
The Avid Collector - dedicated to rare and collectible books, includes articles from our rare books booksellers, Q&A (Ask the Expert), tips and more
To sign up for any of the above newsletters click here.
Please be assured you can unsubscribe at any time. To remove your name from the newsletter distribution list:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [My Account Information] under My Information on your Members Menu
3. Click in the Newsletter checkbox to remove the checkmark
4. Click [Update Details]
If you change your mind and wish to receive the newsletter in the future, just follow the above procedure and select the Newsletter checkbox.
Make money with the AbeBooks.co.uk affiliate programme!
With millions of books on offer, as well as a variety of resources for promotion, working with our programme is both easy and profitable.
When you become an affiliate a search mask on your homepage for offers on Abebooks:
If a buyer clicks through a link to us on your webpage, html email or PPC ad, you can make up to 7% of that user’s purchases. Even if they click through your link and do not purchase anything right then, any AbeBooks purchases they make over the next 90 days will count towards your commissions. With thousands of sales occurring on our site per day, those commissions really add up! Whether you are adding links to a price comparison site, shopping portal, blog or personal site, you can make extra revenue by referring buyers to new, used and rare books from around the world with the AbeBooks.co.uk affiliate programme.
There are 3 simple steps to getting started!
1. Sign up with Commission Junction or Zanox:
Sign up with Commission Junction or Zanox, our affiliate network providers. The service is free and signup is easy.
2. Choose your promotional methods:
Commission Junction and Zanox have banners, buttons, textlinks and search boxes to satisfy whatever means of promotion you prefer. Available in both basic html and javascript, integration is easy, and don’t hesitate to contact us about custom graphics or other opportunities for placement.
3. Copy and paste the provided code:
Copy and paste the provided code into the source code of your site, html email or search ad, and see how much traffic you can drive to us. Just remember, the more visible the ad, the more sales you will get. Commission Junction and Zanox also offer some great reporting tools so you can track exactly how many sales you are driving.
Ready to start? Click here to go to our Affiliate Programme page.
Your books will be listed worldwide - just one subscription and one upload.
With just one upload your titles will be listed on all AbeBooks web sites worldwide - AbeBooks.co.uk, AbeBooks.com, AbeBooks.de, AbeBooks.fr and IberLibro.com - thereby reaching customers worldwide in a very simple way!
The world is your customer:
AbeBooks is the worldwide number one among new, used and antiquarian book platforms and marketplaces. In total, between 20,000 and 25,000 books are sold daily via AbeBooks. A considerable amount of these sales are foreign customers ordering from British AbeBooks members.
The most important international markets for British booksellers are, amongst others, the USA and Pacific Rim as well as neighbouring European countries. By participating in international trade you are not restricted to such profit limits as experienced at a national level.
It's quick and easy to get started! Click here
For more information and instructions on how to register, click here.
Our glossary was designed to help our visitors understand the book-related terms they may be unfamiliar with. Have fun!
Our Glossary is broken up into two main sections. The first deals with Book Sizes, Book Condition and Common Abbreviations. The second section is our General Glossary which lists all other relevant book terms.
The following definitions reflect an idealised standard: any one particular bookseller may in fact have slightly different definitions of the terms below. These definitions are therefore offered as a general guide, rather than a definitive statement.
|
Book Sizes |
|
4to - A book that is up to 12" tall. See Quarto. 8vo - A book that is up to 9 ¾" tall. See Octavo. 12mo - A book that is up to 7 ¾" tall. See Duodecimo. 16mo - A book that is up to 6 ¾" tall. See Sextodecimo. 24mo - A book that is up to 5 ¾" tall. 32mo - A book that is up to 5" tall. 48mo - A book that is up to 4" tall. 64mo - A book that is up to 3" tall. Folio - A book that is up to 15" tall. Elephant Folio - A book that is up to 23" tall. Atlas Folio - A book that is up to 25" tall. Double Elephant Folio - A book that is up to 50" tall. |
|
Book Condition |
|
Condition of a book is usually in the form of VG/VG, Fine/Good, VG/--, etc. The first part is the condition of the book; the second is the condition of the dust jacket. If a "/--" is present, it usually means that the dust jacket is not present.
As New - To be used only when the book is in the same immaculate condition to which it was published. There can be no defects, no missing pages, no library stamps, etc., and the dust jacket (if it was issued with one) must be perfect, without any tears.
Fine (F or FN) - Approaches the condition of As New, but without being crisp. For the use of the term Fine, there must also be no defects, etc., and if the jacket has a small tear, or other defect, or looks worn, this should be noted.
Very Good (VG) - Describes a book that does show some small signs of wear - but no tears - on either binding or paper. Any defects must be noted.
Good (G) - Describes the average used worn book that has all pages or leaves present. Any defects must be noted.
Fair - Worn book that has complete text pages (including those with maps or plates) but may lack endpapers, half-title, etc. (which must be noted). Binding, jacket (if any), etc., may also be worn. All defects must be noted.
Poor - Describes a book that is sufficiently worn, to the point that its only merit is as a Reading Copy because it does have the complete text, which must be legible. Any missing maps or plates should still be noted. This copy may be soiled, scuffed, stained or spotted and may have loose joints, hinges, pages, etc.
These terms may be arbitrary, but whatever terms are employed, they may be useless or misleading unless both buyer and seller agree on what they mean in actually describing the book. |
|
Common Abbreviations |
|
4to - Quarto 8vo - Octavo 12mo- Duodecimo 16mo - Sextodecimo ads, advts, adverts - Advertisements placed in the binding of the book aeg - All Edges Gilt al - Autographed Letter als - Autographed Letter, Signed ams - Autographed Manuscript, Signed -ana - A suffix denoting a collection of sayings, anecdotes, or other material regarding a person or subject. For example: Americana, Hemingwayana, etc ARC - Advanced Reading Copy bc, bce - Book Club, Book Club Edition bd - Bound bdg - Binding bds - Boards bomc - Book of the Month Club. See Book Club b/w - Black and white; usually describes illustrations, photographs, etc cl- Cloth cwo - Check or cash (payment) with order. dec, decor – Decorated. Often refers to binding dj - Dust Jacket dw - Dust Wrapper ed - Edited, Edition, Editor ep - End Papers ex - Example F - Fine, as in Book Condition F, FF, fol - Folio ffep - The end paper that is not attached to the inside front cover. See End Papers G - Good, as in Book Condition ge - Gilt Edges gt - Gilt Edges hvtb - Hors Texte, versos blank I - Index. Ill, Ills, Illus. - Illustrated insc - Inscribed l, ll - Leaf lp - Large-paper edition Ltd - Limited Edition ms, mss - Manuscript nd - No Date nf - Near Fine, as in Book Condition No, Nos, # - Number np - No Place op - Out-of-Print orig - Original; as in original binding pb, ppr - Paperback pbo - Paperback Original pc - Price-clipped. pl, pls - Plates pos - Prior owner signature Prefs - Preface pub - Publisher or published rem - Remainder |
|
General Glossary |
|
A Advanced Reading Copy - A copy for reviewers and/or booksellers, usually bound in paper wraps and usually with either the finished cover art or possibly trial cover art. Generally, this copy is at it will appear in the stores and differs from the Uncorrected Proof. B Backstrip - The covering of the book's spine. Breaker - A person who breaks up books to sell the plates individually or the book itself when the covers are so bad that it either has to be rebound or broken up. C Cancel - A tipped-in (i.e., pasted in) page to replace a page removed after a book has been bound. D Damp stained - A light stain on the cover or on the leaves of a book caused by moisture such as a piece of food or perspiration. Generally not as severe as water stains. E Edges - The outer surfaces of the leaves of a book.
Fading - The colour of some book covers fades or becomes less intense when exposed to light. See also Darkening. G Galleys - Sometimes called "galley proofs" or "loose galleys" to distinguish them from bound galleys. Long sheets of paper bearing the first trial impression of the type. H Half Binding - A book in which the spine and corners are bound in a different material (frequently leather) than the rest of the covers. I Illum - Referring to polychrome illustrations. It usually means an illuminated manuscript. J Jacket - The printed or unprinted cover, usually paper, placed around the bound book. Sometimes called Dust Jacket (dj), Dust Wrapper (dw), dust cover or book jacket. K Laid In - A letter or other sheet(s) inserted but not glued into a book. M Made-up Copy - A copy of a book whose parts have been assembled from one or more defective copies. N No Date - No date of publication mentioned within the book. O Obverse - The right-hand page of a book, more commonly called the Recto. P Page - One side of a leaf. The front side of a leaf is called the recto or obverse and the back side of the leaf is called the verso or the reverse.
Q Quarter Binding - A book whose spine is covered in a different and generally fancier material than the covers. R Raised Band - The raised areas on the spine concealing a cord which is attached to the covers. In earlier leather books cords were really used. In some modern books the raised bands are purely decorative and conceal no underlying cord. S Self-Wraps - Wrappers which have vestigial flaps that imitate a dust jacket. Series - A group of volumes with a common theme issued in succession by a single publisher. T Tail - The lower margin of a leaf, cover or endpaper. Sometimes referred to as the bottom. U Uncut- The pages of the completed book have not been shaved down to a uniform surface. V Variant - A book that differs in one or more features from others of the same impression, but a positive sequence has not been established. W Waterstain - Stain on a book cover or leaves from water or other liquids. May cause discoloration and perhaps actual shrinking. X Y Yapped - Refers to the edges of the cover of a book bound in paper or another soft material. These yapped edges are not flush with the pages but extend beyond the edges of the book and are fragile by nature. |
There are several ways in which you can participate in the AbeBooks community.
For the main community page click here.
Community Forums - The forums are a place for you, our community of professional booksellers and avid book readers, to interact with one another - building a global online community of book lovers.
BookSleuth - is a forum where book lovers can help each other find books. Simply post a short description of what you can remember here on our board. Visitors from all over the world will read your post, and one of them is bound to know exactly what you are talking about and post a response.
Our Customer Service Team is available from Monday to Friday 8am - 5pm GMT and can be contacted via our online contact form.
We will not be available on the following bank holidays in Germany:
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Good Friday |
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Thursday |
13th May |
Ascension Day (German Bank Holiday) |
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24th May |
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I cannot find some of my orders on my tracking page.
If you are unable to view some of your orders on your Order Tracking Page, it is possible you will need to change the amount of orders that are being shown. The default is for it to show 10 results at a time. Changing the Orders per page to show 25 or 50 orders can assist in locating an order.
Additionally, if you know the Sales Order Number (provided in the email confirmation) of an order, you can enter this at the top to see the items included in that order only.
For further information regarding the order tracking page, click here.
I have not received my Email Confirmation for my order.
If you do not receive an email confirmation after placing your order, there are several things you can do.
Occasionally, automated emails are filtered by your email provider into your SPAM/Junk folder. You may wish to check your SPAM/Junk folder to see if email is there.
AbeBooks email confirmations are stored in your account for up to 30 days and other AbeBooks emails are stored for up to 90 days. You can always check emails we have sent to. To do this simply:
1. [Sign On] to your AbeBooks.co.uk account
2. Click [View My Email]
Here you can view all emails that AbeBooks have sent. You can check a date range or search for emails with a specific word in the subject line. You can also see how much longer the email will be stored in your account.
To check if an order has been placed successfully, check your Order Tracking Page. For further information regarding your order tracking page, click here.
The book price/shipping rate changed when I placed the item in my basket. If you notice that the item price or the shipping rate change when placing an item into your shopping basket, this is because the bookseller recently updated the price or shipping rate and the changes have not yet been completely updated on the search results. Please be assured that all prices reflected in the shopping basket are the correct and current price.
I cannot proceed to the checkout; I am stuck in a loop.
If you find that when you try to place your order, the page keeps looping back to your shopping basket, this can be caused by your firewall or security software.
To resolve this:
· Add AbeBooks as an exception to your firewall
· Ensure that your browser is set to accept our secure pages
Instructions for the above depend on your operating system and your software.
Alternatively, you could use a different computer to sign on to your account and place your order.
It is never too early to start preparing for Christmas. Below we have provided some tips for your Christmas Shopping on AbeBooks.
Ensure your order arrives before Christmas:
With thousands of member booksellers worldwide, you have great flexibility in choosing which bookseller to purchase from on AbeBooks. To ensure you receive your orders in time for Christmas, the sooner you order the better. As postal services worldwide experience an increase in volume during the Christmas season, you may wish to select the quickest shipping time. You can easily check any bookseller’s shipping rates and times by clicking [Rates & Speeds] from the search results.
Send a book as a gift directly to another person:
On AbeBooks it is easy to have an order shipped to a friend or family member as a gift. Simply follow our step-by-step instructions available on our help pages.
Find booksellers with higher ratings:
You may wish to narrow your searches to only include booksellers with a 4 or 5 star Bookseller Rating. You can do this by using the drop down menu at the top for the search results.
Bookseller Ratings are based on a bookseller's "Completion Rate" which represents the number of successful orders. Booksellers with higher ratings have received fewer returns and have cancelled fewer orders.
Read the item’s description fully before ordering:
AbeBooks booksellers write their own item descriptions. By clicking on the title, you can view the full description plus any bibliographic data that was provided. If you are not sure what a term means you can look it up in the AbeBooks Glossary!
If your order is incorrect, damaged or does not arrive:
If you need ideas for your Christmas preparations, take a peek at our Christmas Bookshop!
We are very sorry that you would like to close your free AbeBooks account.
We would like to take this opportunity to convince you to continue your free membership.
If you would like to close your account due to a specific issue, we may be able to help resolve it. Please contact us specifying the issue and we will be more than happy to help.
Your feedback will help us to continually improve our service for all AbeBooks customers.
Alternatively, you can search our Help Pages for assistance with any issue you may be experiencing.
If you would like to have your account closed immediately, simply contact us indicating that you would like to have your account closed. If you also provide us with the main reason you would like your account closed you can help us to improve our service.
Please note: If your free AbeBooks account is closed, all of your account details will be removed from our database and cannot be restored, this includes your entire order history, your wants, and your personal account details. All account closures are confirmed via email.
Welcome to the AbeBooks Resolution Centre where you can find detailed help on how to resolve any issue that may occur.
We always encourage our buyers and member booksellers to communicate with each other when there's an issue with an order. If you've already attempted to contact the bookseller but did not receive a reply or a resolution to the issue, the information below will guide you through the next steps.
Preorder Enquiries
AbeBooks member booksellers are expected to answer all enquiries within 2 business days. If you have contacted a bookseller and have not received a response, it may be that the bookseller is dealing with a large number of enquiries or that they are away from their store and are unable to answer. You may wish to try again or even contact an alternative bookseller. If you have sent numerous enquiries but still not received a response, you can contact us and we will follow up with the bookseller on your behalf.
I would like to cancel my order
You can cancel your order before the bookseller has indicated to us that the book has been shipped. If the status of the order is "Shipped" or "Availability Confirmed" you will no longer be able to cancel the order via your AbeBooks account. You may wish to contact the bookseller directly, as it may be possible to stop the shipment of your order.
My order has not arrived
If you feel that your order should have already arrived, you can check the estimated delivery date of your order through the order tracking feature in your account. You can also contact the bookseller to enquire about the shipment date and to see if tracking information can be provided. If you do not receive a response from the bookseller, you can request a refund for the missing item between 7 and 30 days after the estimated delivery date.
I have received my order but…
If your order has been received damaged, incorrectly described or is the incorrect item altogether, it may be that the bookseller can send a replacement copy to you or that a partial refund may be offered. If a resolution cannot be agreed upon or you do not receive a response, you can initiate a return through your AbeBooks account and send the book back to the seller for a full refund.
I have changed my mind and would like to return my order
To return your order, please await delivery and then initiate a return through your AbeBooks account. Please return the book promptly and in the same condition as it was sent to you. A return can be initiated through your AbeBooks account up to 30 days after the estimated delivery date.
If all else fails and you still cannot find a resolution to your issue, you may wish to view our FAQ’s. Alternatively, you can contact us and we will be happy to assist you.

