If you feel that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order:
1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Find the book in question
Here you can view the estimated delivery date of your order. If the order date has passed it would be wise to contact the bookseller, the bookseller can let you know exactly when the book was shipped and if tracking information is available.
If the book was sent without tracking you can request a refund from your AbeBooks account. To allow for postal delays we ask that you allow an additional 7 days after the estimated delivery date before you request your refund.
To request a refund for a book that has not arrived:
4. Click on [Request to Return a Book]
5. Select a reason for the return from the drop-down list (Item did not arrive)
6. Add any additional comments. These comments are displayed to the bookseller
7. Click [Initiate Return/Refund]
Both you and the bookseller will receive confirmation via email that your refund has been initiated. Should the bookseller not be able to provide you with a replacement copy or tracking information within 7 days the refund will be processed automatically.
Should you need to cancel the refund, this can be done within 7 days of initiating it. Sign on to your account and follow the above instructions to cancel your refund.
If you find that the link [Request to Return a Book] is no longer available it is most probably due to the fact that the returns period has passed. You can only request a refund up to 30 days after the estimated delivery date. If this date has passed we kindly ask that you contact the bookseller. The bookseller can still process a refund for you. If you have paid the bookseller directly via debit card or PayPal you may wish to contact your bank/PayPal to dispute the payment.
If you have paid via credit card, please contact us if the bookseller does not reply or resolve the issue for you.
Tip: Always check the estimated delivery date, after one week if the book has not arrived you can request a refund in your account. Within the 7 days, you may wish to check with your local post office to see if delivery has been attempted.
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